Booking Terms & Conditions

Thank you for choosing The Nail & Beauty Lounge. Our aim is to provide every client with an exceptional experience in a professional, relaxing and safe environment. By booking an appointment with us, you agree to the following Terms & Conditions.

1. Booking Appointments

Appointments can be made online, by telephone, in person or through our approved booking platforms.

Some appointments may require a booking fee to secure your appointment.

A booking is only confirmed once you have received confirmation from us.

2. Booking Fees

Appointments may require a booking fee at the time of booking.

Your booking fee will be deducted from the cost of your treatment on the day of your appointment.

If you provide at least 24 hours' notice to cancel or reschedule, your booking fee will be transferred to another appointment.

Booking fees are non-refundable but are transferable where sufficient notice is given.

3. Cancellation Policy

We understand that sometimes plans change.

If you need to cancel or rearrange your appointment, please give us at least 24 hours' notice.

Appointments cancelled or rearranged with less than 24 hours' notice will result in the loss of your booking fee.

If no booking fee was taken, we reserve the right to charge up to 50% of the appointment value to cover the loss of appointment time.

Clients who fail to attend their appointment without notifying us may be charged up to 100% of the treatment cost.

Any outstanding cancellation charges must be paid before future appointments can be booked.

Repeated late cancellations or missed appointments may require full payment at the time of booking for all future appointments.

Exceptional circumstances will always be considered at the discretion of management.

4. Late Arrival

Please arrive on time for your appointment.

Clients arriving more than 10 minutes late may need to have their treatment shortened or rescheduled so that we do not keep other clients waiting.

Where your appointment cannot be completed because of late arrival, our cancellation policy may apply.

5. Consultations and Medical Information

You are responsible for informing us of any medical conditions, allergies, medications, pregnancy or changes to your health before your treatment.

Failure to provide accurate information may result in treatment being refused or adapted for your safety.

We reserve the right to refuse treatment where it is not considered safe or appropriate.

6. Patch Testing

Patch tests are required for selected treatments including tinting, lash lifts, brow lamination and any treatment where recommended by the manufacturer or therapist.

Patch tests must be completed at least 48 hours before your appointment unless advised otherwise.

Failure to attend your patch test may result in your appointment being cancelled and our cancellation policy may apply.

7. Treatment Results

Treatment results vary between individuals.

Whilst every effort is made to achieve the desired outcome, results cannot be guaranteed due to individual skin, nail, hair, lifestyle and medical factors.

8. Children

For health and safety reasons, children should not be left unattended in the salon.

Unless they are receiving a treatment themselves, we kindly ask that children do not accompany clients to appointments where possible.

9. Mobile Phones

Please keep mobile phones on silent during your appointment to help maintain a relaxing environment for all clients.

10. Gift Vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash.

Gift vouchers must be presented at the time of your appointment.

Expired vouchers cannot normally be extended.

Lost or stolen vouchers cannot be replaced.

11. Refund Policy

Due to the nature of our services, we do not offer refunds on treatments that have been completed.

If you experience a problem with your treatment, please contact us within:

• 48 hours for nails

• 7 days for brows, lashes or waxing

• 48 hours for ear piercing concerns (or sooner if signs of infection occur)

Where appropriate, we will assess the treatment and offer a reasonable remedy such as an adjustment or repair.

This does not affect your statutory rights.

Retail products may only be returned if faulty or as required under your statutory consumer rights.

12. Ear Piercing

Ear piercing is available for clients who meet our age and suitability requirements.

A consultation and medical questionnaire must be completed before treatment.

Clients under 16 must be accompanied by a parent or legal guardian.

We reserve the right to refuse piercing where it is not in the client's best interests.

13. Right to Refuse Treatment

We reserve the right to refuse or discontinue treatment if:

• it is unsafe to continue

• abusive or inappropriate behaviour is displayed

• incorrect medical information has been provided

• clients arrive under the influence of drugs or alcohol

• hygiene or infection risks are present

Any decision made in the interests of health, safety or staff welfare will be final.

14. Personal Belongings

Personal belongings remain the responsibility of the client at all times.

The Nail & Beauty Lounge accepts no responsibility for loss or damage to personal items brought into the salon.

15. Photography

With your permission, we may occasionally take photographs of treatments for training or marketing purposes.

Your consent will always be requested before any images are taken or shared.

16. Data Protection

Your personal information is collected and stored securely in accordance with UK data protection legislation.

Your information is used solely for providing treatments, maintaining records, communicating with you regarding appointments and complying with legal obligations.

17. Changes to These Terms

The Nail & Beauty Lounge reserves the right to amend these Terms & Conditions at any time.

The latest version will always be available on our website and booking system.

By booking an appointment, you confirm that you have read, understood and accepted these Terms & Conditions.